Service
Rinse n' Rip provides professional cleaning of glass pieces dropped off at participating partner shops. All orders are placed through, and returned to, a partner shop. We do not accept pieces shipped directly to us.
Orders and turnaround
Turnaround targets show on your order and are measured from when we collect the piece from the shop. They are estimates, not guarantees. If an order runs late you can see its status on your tracking page at any time.
Payment
Payment is taken either by the partner shop at drop-off, or online when you submit, depending on the shop. Prices are set by Rinse n' Rip and shown before you submit.
Pickup
Cleaned pieces are returned to the partner shop you dropped off at. You are responsible for collecting your piece from that shop. Shops may set their own holding periods for uncollected items.
Condition and liability
Your acknowledgment at intake, together with the photos taken at drop-off, forms the record of your piece's condition. See our Condition & Liability policy for how we handle damage, fragile pieces, and disputes.
Acceptable use
We clean glass. We do not take possession of, test, or handle any substance, and we ask that pieces be emptied before drop-off.
Changes
We may update these terms. The version in effect when you submitted your order is the version that applies to it, and is stored with your order record.